![]() The problem is that it is so poorly written, many people install it, and yet, it can't communicate properly with the phone for many people.Ī big part of the problem is the phone drivers are in really rough shape, and don't interact well with the USB drivers from NVIDIA and other chipset makers, so you get things like "missing hardware ID" reported by Windows itself when you connect your phone. It lets you plug your phone into the computer for things like doing a sync, software update, and so on. Kies is the poorly written application that in theory mirrors Apple iTunes. I have tried everything possible, including talking to Level 1 and Level 2 Samsung technical support on the phone and no results. We get the error "Manufacturer Hardware ID missing". I was able to get the phone to connect on a laptop computer that has an intel processor, but cannot get it to connect to our brand new HP desktop that has an AMD processor (2+ GHz and 4GB memory). Here is what I have found:ġ) As stated on, "As of 2 September 2012, Samsung Android ADB driver version 2.9.503.726 is broken (blue screen), and once installed fails to recognise Samsung devices ('Manufacturer Hardware ID missing')"Ģ) On Samsung's web site, it states that "Intel Pentium 1.8 GHz or greater (Intel Core 2 Duo 2GHz recommended)" ![]() We have two Samsung Note II, one is Verizon and the other is T-Mobile. I have spent well over 100 hours trying to learn why Kies will not connect to our brand new Samsung Note II. I am an electrical engineer with a MSEE degree.
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